Policies

Before you pick up the phone, send an email, or start an Internet reservation we ask that you read this page.

Please keep in mind that during most of the year we do not allow ANY visitors. What that means is that only people registered to stay in the cabins can be on resort property. Please help us maintain the resort atmosphere by not inviting your friends, neighbors, or family members to join you unless they rent their own cabins.

 We have reasonably high standards; you'll find our property clean, well maintained, and staffed by friendly people. In order to keep it that way we have a set of policies that we ask our customers to adhere to.

Here are the things we are NOT flexible about:

1. Honesty: If you can't be honest with us about your needs, it is impossible for us to help you.
2. Pets: It's not that we don't like pets, it's really about maintenance of the property and the comfort of OUR pets. This is their home and they deserve not to have other animals invade every weekend.
3. Cabin or Site Occupancy: All of our cabins and RV sites have maximums. There is NO flexibility in those maximums.
4. Visitors: When we say "NO VISITORS" during certain times of the year, we really mean it. Our property is for the exclusive use of our cabin and RV guests. We simply do not have additional capacity.
5. Smoking: You may smoke outside away from any open doors or windows and away from the pool area.  Please ask for an outside ashtray if you need one. We do charge for picking up your butts.
6. Quiet times: This is the quiet place on the lake and we want everyone to have fun, but the noisy part of the fun needs to stop at 10 pm.
7. Cleanliness: We have a list of what we expect you to do before you checkout. It's all just common courtesy.
8. Cancellations: We are not the Holiday Inn on the highway with an endless supply of people to fill our cabins on short notice, that's why we have a 2 week cancellation period. The cancellation policies outlined below are designed to help us stay in business. We don't make exceptions. 
9. Damages: Guests are responsible for all damages to Arrowhead Resort property, whether intentional, negligent, or simply accidental. If you or your children damage something the replacement or repair charges will be placed on the credit card we have on file unless you make other arrangements to pay. 
    

Here are the things we are sometimes flexible about:

1. Minimum nights: We require 2 night minimums on all weekend reservations from March 1 to Sept. 15. We can be flexible on last minute reservations.  Groups of 15 or more have a 3 night minimum stay required on ALL cabins or RV sites during June and July.
2. Check in time is after 3 pm. We appreciate your courtesy in allowing us time to ensure that all of our cabins, public areas, swimming pool, etc. are ready for the guests who will arrive after 3. During the summer months it is VERY rare that we have rooms ready before 3pm. If your room is available between 1:30 pm and 3 pm we will check you in at no extra charge, unless you have reserved a one night, last-minute stay on a Saturday. When that is the case, don't show up before 3 pm unless we have specifically told you that we'll be ready. All arrivals prior to 1:30 will automatically be charged $25 for early check-in.
3. Late arrivals: if you need to arrive past 9:00 pm we appreciate a phone call. At 10 pm we charge your credit card for your full stay if we haven't heard from you.
4. Check out is noon. We can be flexible if you ask first or if you are renting our boats. All checkouts past 3 pm are subject to a charge equal to half the room rate.
5. Multiple cabin reservations on one credit card are strongly discouraged. If you absolutely insist you need to understand that doing so makes you entirely responsible for extra charges, damages, or late cancellations of ALL the cabins you reserve. Even if the other party pays for their own cabin when they are here, the card used to reserve the cabin is still the fall back if any kind of issues arise.

Due to increasing credit/debit card fraud we observe the following reservation policies. All cards used for reservations may be authorized for the total amount of your stay even if you do not intend to use that card for payment.  An authorization will place a hold on your ability to use those funds, so the use of debit or check cards that are attached to your checking account is not recommended for reservations, even if you have credit privileges on the same card. We do not have the ability to specify credit or debit on authorizations, so funds in your checking account are automatically held. 

We do not accept gift cards, Green Dot cards, or re-loadable cards of any kind for reservations but you may use them to pay for charges as long as we have a valid credit card on file.

A 3.5% Resort Fee applies to the total bill for departures that do not check out in the office. 
Cancellation policies:
Full charges for all nights reserved will be incurred on cancellations made within the following time frames:
All cabins, RV sites, boat rentals ..........2 weeks before arrival
Multiple cabin cancellations on groups smaller than 20 will incur an additional $25 per cabin fee on all cancellations, regardless of length of notice.

Groups, reunions...................60 days (First night's charges incurred on ALL cancellations.)

A one night non-refundable deposit is required at the time of all reservations for Memorial, Fourth of July, and Labor Day weekends